Shipping and Handling Charges: Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.
We will notify you if there is an increase in the shipping charge or your order prior to billing and shipping.
Shipment By UPS: We ship via UPS Ground or US Postal Service in the continental US. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied.
Delivery Time: Allow 4-10 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.
Consolidated Shipments: Entire orders will be shipped together if possible.
Returns and Exchanges
General: All returns must be postmarked no later than 30 days from the original customer shipment date.
Returns and exchanges must be in new condition and must include all instructions and original packing material.
Customer pays all return shipping charges. Include a copy of your packing list with all returns.
Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.
Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.
Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.
Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase.
Use original packaging. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions.
Send exchanges and returns to: The Zone 4520 W. 63rd Street Chicago, IL 60629
Sales Tax
Sales tax is charged on instate orders if required by law.
Payment Methods
Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection.
Backordered Items
Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option.
Filling backorders: Backorders will be filled before new orders when the backordered items become available.
Policies
Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.
Secured Online Shopping
We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection. Verisign, Inc., provides our Secure Server Certificate through PowerSports Network, Inc.
Our shipping price, most of the time, is set in all of our auctions. We also include the additional cost for packaging materials and time that it takes to properly package your item. If you buy several items we can combine the shipping charges. Most packages are sent via UPS ground. Please note that we can also send your order to you via overnight delivery, but buyer must pay all additional shipping charges. When responding with your address please be advised that UPS does not deliver to P.O. Boxes, we need an actual shipping address. When paying with a credit card we must ship to the billing address of the cardholder.
EBAY Payments
Payment must be made within 7 days of the end of the auction. Payments are accepted as follows: Paypal Online, Money orders, cashiers check and credit cards via telephone. Products will not be sent to buyer until funds have cleared the bank, no exceptions. Personal checks will not be accepted.
Our address for payments is...
The Zone
4520 W. 63rd Street
Chicago, IL 60629
Paypal email address is acszone@lycos.com
EBAY Feedback
We leave feedback every week, please be patient, you will get your feedback. Please only bid if you intend to pay for the auction. You will receive an e-mail from Paypal within hours after the auction has ended. We rarely leave negative feedback and are very easy to deal with, but we always leave feedback. Mistakes do happen and we are not perfect. We will gladly take items back if we made a mistake in the listing. It is the buyer's responsibility to read the entire auction. Buyer pays shipping both ways on all returns, no exceptions. Buyer has 3 days to contact us after auction's end with discrepancy. Please inspect item completely when it has arrived. Our return policy cannot be used on items that are sold as is.
